Several factors are influencing the way in which knowledge is generated, managed, shared and applied in organizations. These factors include, among others:

• Shifting customer relationships - from direct delivery of product to operating in partnership with customers and/or suppliers
• The increasing need for explicit knowledge (documented in papers, manuals and other forms) to be relevant, timely and accessible for decision-making; organizations and individuals have to successfully contend with the outcomes of the information age - explosion in the volume of information and the speed of its dissemination.
• Attrition in corporate memory, initially triggered by downsizing but continuing as a result of organizational restructuring (e.g. outsourcing) and the demographics of the workforce
• The importance of making effective use of the vast expertise and experience (tacit knowledge) that the organization has accumulated
• Increasing accountability and stakeholder expectations for transparency of decisions, accompanied by an increasing reliance upon partners and stakeholders for knowledge creation and sharing.

• Your organization's business needs and objectives;
• Assessment of your organization's knowledge management practices;
• Barriers to the adoption of sound knowledge management practices within the organization
• Articulation of a knowledge management vision for your organization
• Identification of appropriate knowledge management initiatives, with estimated costs, benefits and implementation requirements
• Preparing of information packages to support the communication and implementation activities